Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

When will my order arrive?

We ship Monday-Thursday every week!

(We do not ship, or pack orders on Holidays)

First Class: Typically arrives 4-5 business days after shipping
Priority Mail: Typically arrives in 2-3 business days after shipping
USPS Ground: Typically arrives in 10 days after shipping

- USPS is currently experiencing extreme delays! Please expect these shipping estimates to be longer until further notice. -

*ALL ORDERS CAN TAKE UP TO 3 BUSINESS DAYS TO BE FULFILLED!
If you need the order by a specific date, please message us & we will do our best to accommodate!

**We are not held responsible if your package is stolen or lost once we've received confirmation of delivery.

How is Shipping calculated?

We calculate all of our shipping by weight! This means all orders qualify for combined shipping & the rate. We list each item with their weight preloaded so shipping is being calculated correctly on each order regardless of how many or how few items you purchase.

What is your Damage Policy?

Please expect that plants might receive a small amount of transit damage (or plant shock) during the shipping process. However, if a plant or planter receives above normal transit damage, please send a photo of the damaged product on the day of arrival and we will happily offer a replacement plant or planter.

* Plants with cold damage will not be replaced unless a heat pack was purchased.

What is Cold Weather Insurance?

To guarantee your purchase, please purchase a heat pack as an add-on if your temperatures are consistently below 40 degrees!

This 72 hour heat Pack made by Uniheat will be activated and placed at the bottom of your shipping box to protect your plants while in transit to your delivery address. Once the heatpack is activated, this product produces steady heat to keep your plants alive & prevents cold damage for 72 hours. (Just enough time to get from our location to you via Priority Mail Shipping!)

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